Users Impacted

200
Nike

1,100
Factory

NPS Score increase from initial tool

66%

Time spent updating BOMs & CBDs

8x
Faster

"

I like the clean formatting and easy navigation.

"

WHQ Tech Dev

"

I really like that all of my projects are in one place.

"

WHQ Tech Dev

"

This will really be helpful for scenario planning and sharing ideas.

"

WHQ Tech Dev

Key Learnings

Platform Potential - Nike has been doing things a specific way for a very long time. Some of the processes are silo'd and some of the legacy tools are upwards of about 30+ years old. There are opportunities to not only update the working model for costing, but to also rethink and modernize the entire development space to allow physical product developers a space where they can do their entire job all in one place.

Engaging with SMEs - Engaging with subject matter experts is a delicate balance. While it's good to have user input during the design process, I've found that engaging with core users too frequently can hold back progress.

Managing expectations with stakeholders - When I came into this project, there had already been an effort to modernize the costing process. Once I joined there were timelines and expectations around design deliverables. Part of managing expectations was to have frequent syncs with product and engineering teams to discuss timelines and deliverables. This allowed for a collaborative and transparent working relationship.

Future State

During my time working on costing, we performed a design spike to think through how we can improve not just the costing tool, but how we can rethink the entire dev space.

Combining Nike’s mission of product excellence and sustainability, with insights from best-in-class apps, what could the next generation of development tools look like?